E-Commerce Operations Glossary
Master the key operational failure modes, logistics formulas, and settlement leaks that drain online store profits.
Dead Freight ➔
Dead Freight refers to courier shipping charges billed on orders that were cancelled or refunded prior to warehouse dispatch or courier pickup.
Volumetric Divisor 5000 ➔
The volumetric divisor 5000 is the standard dimensional weight conversion formula used by Indian surface logistics partners (Shiprocket, Delhivery, Bluedart).
Fake NDR (Non-Delivery Report) ➔
A Fake NDR occurs when a delivery executive marks an order as "Customer Unavailable" or "Door Closed" without actually attempting physical delivery or placing a call.
MDR Overcharge & Fee Creep ➔
MDR Overcharge occurs when payment aggregators deduct fees higher than contracted baseline rates due to undocumented interchange surcharges or international card markups.