Silent webhook failures between payment processors and LMS platforms leave paying students locked out on day one — causing immediate chargebacks and high refund churn.

EdTech LMS & Student Operations Rules Matrix

Rule & Exception Failure Signature Recommended Action
EDTECH_PAID_STUDENT_ACCESS_BLOCKED_CRITICAL Student tuition paid but LMS course access role missing due to sync drop Provision LMS course role and trigger student single-sign-on (SSO) credential sync immediately.
OVERDUE_ACCREDITED_CERTIFICATE_ISSUANCE_HIGH 100% course completed ≥ 7 days ago without dispatched digital certificate Trigger automated credential issuance pipeline and dispatch verifiable digital certificate.
GHOST_SUBSCRIPTION_ON_WITHDRAWN_STUDENT_HIGH Recurring monthly billing continues charging student officially withdrawn Cancel active subscription in billing gateway and issue refund for unearned post-withdrawal charges.

Interactive Student Churn & Tuition Loss Calculator

Estimate the revenue lost each month from onboarding lockouts and subscription churn:

Tuition At Risk (Lockouts): $11,813 USD / Month (~₹992,292 INR)
Annual Refund & Chargeback Exposure: $141,750 USD (~₹11,907,000 INR)
LMS Webhook Status: CRITICAL (16 Blocked Students Detected)

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