Non-Delivery Reports (NDRs) marked as "Customer Unavailable" or "Address Incomplete" are often submitted by delivery personnel without making a genuine physical attempt at the customer doorstep.
How to Detect False Delivery Attempts
- Timestamp Analysis: Flagging shipments marked as "Out for Delivery" and "Delivery Failed" within less than 15 minutes.
- Zero Telephony Activity: Verifying whether an IVR or delivery agent phone call was placed to the customer before logging the failure.
- Geofence Verification: Checking if GPS coordinates of the delivery scan match the customer destination PIN code radius.
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